![]() NOTE: Always create new secure passwords, never reuse passwords from other sites as they are likely compromised. We’ll want to choose “Reset Password” for this example.Īt this point you will be prompted to establish a new password. On this page you can either choose to log into the web client directly, or you can choose to reset your password. Go back to the Zimbra webmail recovery form, and enter the reset code within ten minutes of clicking the “Request Code” button from the previous page. Open that address mailbox and retrieve the reset code which you will enter on the Zimbra webmail recovery form. Like the verification code, this reset code is only valid for ten minutes. This will send a code to your recovery email address. On the following page, click the “Request Code” button at the bottom of the box. To recover your Zimbra mailbox account you can click on the “Forgot Password” link on the Zimbra web client login page ().Įnter the full email address of the account you are trying to recover, then click the “Submit” button. Once a recovery email is setup, the Zimbra self-service password recovery can be used. NOTE: If you have a personal Zimbra email address ending you will not be able to use this feature to recover your account and instead will need to update your password using the tools found at Using forgot password to reset your password Your recovery process is now validated and established. Remember to hit “Save” when existing Zimbra webmail preferences. Return to the Zimbra webmail and enter the verification code in its field under the “Password Recovery Account Settings” section within ten minutes of clicking the “Add Recovery Email” button. This verification code is only valid for ten minutes. Open your recovery address mailbox and retrieve the verification code. Step Two: Validate the recovery email address and save. Enter a valid email for password recovery address and click “Add Recovery Email.” ![]() In the Zimbra web client ( ), go to Preferences > Accounts, and you’ll find a new section called Password Recovery Account Settings. Step One: Establish the recovery email address. ![]() There are two parts to the account recovery using Zimbra’s password reset functionality. The process utilizes a recovery email address of the users choice-it doesn’t have to be under the Zimbra domain, and can be a valid third-party email address. Zimbra business email users can recover their account by resetting their own passwords by using the “Forgot Password” link on Zimbra webmail login page. Collaboration, Education, Email, Mail Server, Technical Support, Tips & Helpful Information, Zimbraįorgetting your email password can be very frustrating, but fortunately there is an easy fix! If you don’t want the mailbox counted against your license, you can retain a copy of the account by exporting the data using your own method or you can delete the account.15 Dec, 2021 John W. Important: Microsoft Exchange and Office 365 count disabled or inactive mailboxes against your license, because you are retaining a copy of the data and have access to the account. This way others can log in to check the email, you will have an archive, you can reply back to messages as “info”, plus Jane won’t have all the counting against quota. To have a permanent role in your organization for that doesn’t disappear if Jane moves you will want a new account.
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